Frequently Asked Questions

Everything you need to know about your Elevate experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout for those who need their fashion fix sooner.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

How can I ensure I'm ordering the right size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

Elevate accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping times and costs vary by location and will be calculated during the checkout process.

Are your materials sustainably sourced?

At Elevate, we are committed to ethical fashion. Over 60% of our current collection is made from organic or recycled materials, and we aim to reach 100% by 2025.